Product Support

Cable Harness is guaranteed for two years against failure excluding those related to installation:

Wire break at connector - this occurs when wires are not properly relieved of strain during installation.
Insulation damage due to cable installation in a non-neutral position in cable chain. An improperly installed cable in a cable chain will experience excessive rubbing and a reduced lifespan.
Deformed insulation due to installation. Insulation damage indicates damage or stress on the conductor and reduces the lifespan of a wire especially in a repetitive movement situation. Prior to securing with cable ties, wrap the appropriate area in friction tape and do not overtighten.

We want customers to have a great experience with this cable harness and proper installation is paramount to that. The above warrant exclusions help us all have a more positive experience. If any such damage exists and is not due to installation, please contact us.
We are particularly interested in understanding product failures. Please contact us even if a cable fails out-of-warranty or due to installation errorf. We may be able to provide additional support.
The main reason for the above exclusions is due to the possibility of printer designs and instructions that may not account for strain relief, bend radius limitations, or other factors having a significant impact on a cable's working life.

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